Thank you for choosing Alpine Limousine Service, Inc. for your local and worldwide transportation needs. Please review your reservation confirmation for accuracy and to familiarize yourself with the following terms and conditions. By confirming a reservation, you acknowledge and agree to all policies outlined below.
Reservation Confirmation & Pricing
Upon booking, you will receive a Reservation Confirmation. It is the client's responsibility to review all details for accuracy. If your confirmation does not include an estimated summary of charges, please contact our reservations team as soon as possible.
Important Pricing Notice: All estimates are subject to adjustment upon trip completion, including but not limited to: additional stops, wait time, tolls, parking, applicable sales tax, worker's comp fee, STC charge, congestion surcharge, fuel surcharge, and any additional service-related costs.
Booking, Changes & Communication
For immediate assistance regarding changes, updates, or cancellations, please contact us directly:
Email Policy
Email requests are not considered confirmed until an updated confirmation is issued. For future reservations, contact us at inbox@AlpineLimousineNYC.com. Reservations are confirmed upon issuance of a confirmation number.
Clients may create or access their online accounts by visiting www.AlpineLimousineNYC.com or by calling us at 800-868-8678.
Cancellation Policy
Cancellation requirements vary based on location, vehicle type, and service level required.
Metropolitan Area — New York City
- Regular Sedans: Minimum 2 hours notice
- Specialty Sedans (Mercedes S-Class, BMW, Audi): 6 hours notice
- Vans & Stretch Vehicles: Upon vehicle / occasion type
- Buses: Upon vehicle / occasion type
Within the Boroughs
- Sedans & SUVs: 2 hours notice
- Specialty Sedans: 8 hours notice
- Vans & Stretches: Upon vehicle / occasion type
- Buses: Upon vehicle / occasion type
CT, Long Island, NJ, Upstate NY, Westchester & PA
Require anywhere from 4 to 8 hours advance notice depending on the distance of your scheduled pickup.
Nationwide / Out-of-State Service
Cancellation policies for all vehicle types differ in every major city. Please call and speak with one of our representatives for specific requirements.
Special Events & Coordinated Services
Policies may vary. Please refer to your contract and speak with your Special Event Coordinator for full details.
Penalty Clause: Failure to cancel within the required timeframe will result in a full fare charge or non-refundable deposit.
Changes & Client Responsibility
Clients are fully responsible for notifying our office of any changes or updates — including missed flights, changed flights, or changes to the pickup address.
Preferred method of communication: Phone call (not email). Timely notification ensures we can accommodate your needs without delay or additional charges.
No-Show Policy
A no-show will be charged at full fare if the passenger fails to be present at the scheduled time and location. This applies in all circumstances, including missed flights or failure to contact our dispatch team upon arrival.
Airport Pickup Policies
We monitor all private and commercial flight arrivals and adjust pickup times accordingly. However, runway delays and baggage handling delays may result in additional waiting time charges.
Inside Terminal — Meet & Greet Service
A standard fee of at least $18.00 is added to all airport arrivals when the client requests the chauffeur to greet them inside the terminal. Some airports carry additional fees. Includes 30 minutes of complimentary waiting time for domestic arrivals and 45 minutes for international arrivals. Anything thereafter is charged at the vehicle's hourly rate. Your chauffeur will greet you at the airline's designated baggage pickup area displaying a sign with your name.
Curbside Pickup
Waiting time begins 30 minutes after the airline's scheduled arrival time for domestic flights, and 45 minutes for international arrivals. You are required to call our office at 800-868-8678 as soon as you obtain your luggage. Your call connects you directly to your chauffeur. Do not leave or take alternate transportation — failure to connect with our office will result in a full fare charge.
Private & Executive Airports
Waiting time begins at the scheduled pickup time.
Service Conditions & Company Rights
Vehicle & Route
We reserve the right to substitute vehicles or chauffeurs when necessary. Chauffeurs will take the most appropriate route unless otherwise instructed by the passenger.
Passenger Conduct
We reserve the right to refuse service to any passenger believed to be under the influence of alcohol or drugs, or whose behavior poses a threat to the chauffeur, the vehicle, or any other passenger.
Every effort will be made to ensure vehicles arrive on time and reach their destination on time. The Company shall not be held responsible or liable for any delays — or consequential losses arising thereof — that occur beyond its control.
Personal Belongings
The company shall not be held responsible for any lost or forgotten items, or any item that may result in damage to the vehicle or its occupants. Clients are advised to ensure all personal belongings are accounted for upon exiting the vehicle.
Policy Modifications
Alpine Limousine Service, Inc. reserves the right to amend, modify, add, or remove any portion of these Terms & Conditions at any time without prior notice. Continued use of our services constitutes acceptance of any such modifications.
Final Acknowledgement
By confirming a reservation, you agree to all Terms & Conditions outlined above.
Questions? Our reservations team is available 24/7 to assist with any concerns before, during, or after your journey.
Call 800-868-8678