I am an Account Coordinator who handles travel itineraries for my team at Havas Worldwide. I am writing this email to compliment one of your employees, J. Lang, for the excellent service he provided me today. A request came in from high-level executives traveling in Chicago pertaining to a driver named David. David was assigned to pick up my team last night and at their request wanted the same driver to pick them up this afternoon. J.Lang contacted your Chicago vendor throughout the day and made this request possible. Mr. Lang’s professionalism and ability to communicate his efforts while handling the driver’s request exceeded my expectations. Such a commitment to great customer service is to be commended and you can be sure that I will continue to use Alpine Limousine for future reservations.